01
Send your request
Email us from your registered email address where possible. Include your registered mobile number and clearly state that you want your Citizen Link account deleted.
Account and data control
Your account.
Your choice.
You can request deletion of your Citizen Link account and associated personal information using the process explained on this page.
Step one
How to request account deletion
Use the email option below to send a deletion request to the Citizen Link team. If you cannot access your registered email address, contact us and explain the situation. We may need to verify your identity before proceeding.
Email deletion requestcitizenlinkofficial@gmail.com
Important: The email button prepares a request in your email application. It does not automatically delete your account. You must send the email for the team to receive your request.
The process
What happens next?
We review deletion requests through a verification and processing process designed to help protect account holders.
02
We verify the request
We may contact you or request proportionate information to confirm that the request comes from the account holder. Never send your password or OTP.
03
We review and process it
After verification, we review the account and associated information for deletion, subject to applicable legal requirements and any necessary retention.
04
We communicate the outcome
We will use the contact details you provide to communicate the outcome or explain if some information cannot be deleted immediately.
Your information
What information is affected?
We will review your account and the personal information associated with it, which may include your profile details, mobile number, and information you submitted through the service.
Where deletion is appropriate, information will be deleted or otherwise handled in accordance with applicable law and relevant retention requirements. Information that is no longer required should not be retained merely because an account existed.
Some information may need to be retained where required or permitted by applicable law, to resolve disputes, or for another valid purpose. Where retention is necessary, the information should be appropriately protected and limited to that purpose.
Before submitting
A few things to know
Provide the right details
Include your registered mobile number with its country code and your registered email address, where applicable, so the team can identify your account.
Allow time for verification
Processing time depends on verification and the information involved. We will communicate the outcome after the request has been reviewed.
Read the Privacy Policy
Learn more about the information Citizen Link may collect, how it is used, and how privacy-related requests are handled.
View Privacy Policy